Politique de remboursement

Return and Refund Policy for ZOCO ZOCO 

Cancellation Period
At ZOCO ZOCO , you have the right to cancel your order within 14 days of receiving your item, without giving any reason. The cooling-off period expires 14 days after the day on which you receive the product.

Conditions for Returns
To be eligible for a return, your item must be in the same condition that you received it. It must be unworn or unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase, such as your order number.

Non-returnable Items (Final Sale)
Certain types of items cannot be returned due to their nature. These include, but are not limited to:

  • Perishable goods.

  • Custom or personalized products.

  • Personal care goods (hygiene products) where the seal has been broken.

How to Start a Return

  1. To start a return, please contact us at info@zocoriad.com with your order number and the items you wish to return.

  2. We will send you the instructions on how and where to send your package. You will be responsible for paying for your own shipping costs for returning your item, unless the item was damaged or incorrect.

  3. Send the package to the following address:
    Calle esteban salazar chapela 77

Refunds
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a maximum of 14 days. Please note that it may take some time for your bank to process and post the refund.

Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately within 7 days if the item is defective, damaged, or if you receive the wrong item. Contact us at info@zocoriad.com with a photo of the product and your order number. We will evaluate the issue and make it right by replacing the item or offering a full refund, including return shipping costs.

Exceptions / Non-returnable Items?
Unfortunately, we cannot accept returns on sale items or gift cards.